- 18 Dec 07 by Mphasis
IT Support
Where will the traditional “help desk” role be in 5 years? It might be in the hands of a robot. I’m not crazy (I swear)… just bear with me!
Our company focus is grow our clients businesses through the use of technology. In a perfect world, the solutions that we implement would remain stable and consistent forever but we don’t live in a perfect world. We live in the world of computers.
Help desk support is a required component of our larger business objective and it comes with the territory. However, help desk is arguably the least scalable component of an IT vendor’s business model. One help desk person cannot handle multiple support calls simultaneously leaving companies looking into hiring additional help desk staff with the addition of very few new clients.